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Rave Reviews From
Happy Customers

Our business has been built through word-of-mouth and referrals from our customers. We can continue to leave customers satisfied because we provide outstanding service every time. See what your neighbors in Wichita are saying about their experience working with On Time Plumbing, Heating & Air. Read their latest reviews below.

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  • A business with integrity

    “Our insurance company sent On Time Plumbing out to fix an old, leaky sewage line in our basement. The initial work was done quickly and efficiently, but it caused another leak that was much worse than the first leak. The first tech tried to tell me it was leaking like that before he started, which was misleading. We disputed on whether it would be fixed then, and he told me it'd have to be resolved another day as a significant amount of sewage was dripping onto the basement floor. I called the On Time Plumbing office very upset, but I was treated with respect and professionalism despite how angry I was. They immediately sent the tech back out with a supervisor, assessed the situation, and made the repair. My insurance wouldn't cover part of the repair, and when I called the office back feeling like I was being unfairly charged for a problem that they caused the supervisor gave a very reasonable explanation of the situation and was patient in answering all my questions. Though I still had to pay for part of the repair, I felt I was given a fair deal and a professional explanation. I was unhappy with one tech who I felt was dishonest, but I feel On Time did everything they could to make the situation right again. People make mistakes, but I believe lessons were learned and I feel like I can trust On Time Plumbing going forward.”

    KC

  • Took them 15 min to find the problem, 20 min to fix!

    “I've had 3 other plumbing company's out looking at an on going problem with my water heater to tell me there's no problem, which cost me lots of money! Called On Time Plumbing up and let them know my situation took them 15 min to find the problem, 20 min to fix! Thanks to On Time Plumbing.”

    Kevin D.

  • The best of the best

    “What can I say! From my initial call to them I truly felt and now understand what customer service is all about . Liz took the call and from the start my concern was her concern . I explained my situation with my water heater and she squeezed me in with the technicians Dustin & Chris being overwhelmed already . Dustin called letting me know he was on his way . When they arrived they accessed the problem in which a previous plumber shied away from and told me they could do it . Not an once of hesitation in voice . Today the new water heater was installed and I can't say enough how truly professional Liz , Dustin and Chris where during this whole process . The best words I can use is thank you so very much for being there for my family . On Time Plumbing are great advocates for your profession .”

    Bob

  • Kevin took the time to explain what was wrong and how he fixed it and what to look for in the future.

    “I was fortunate to have On Time come out to Topeka from Wichita through my American Home Shield warranty. I am so impressed with them. They run a very professional, customer focused business. From the first contact to schedule service, up to the actual service visit, i felt informed and prepared for them to come. Kevin arrived and promptly diagnosed the issues. After picking up the neccessary parts, he and Cody set to work fixing the plumbing issues in my kitchen and bathroom. Kevin took the time to explain what was wrong and how he fixed it and what to look for in the future. Thanks Kevin and Cody and On Time and God bless all of you.”

    Michaele Pals

  • He really cared about taking care of me as a customer. Excellent service.

    “Kevin went above and beyond expectations as far as timeliness, professionalism, and problem resolution. He really cared about taking care of me as a customer. Excellent service.”

    Alex Baker

  • Professional Friendly Respectful

    “Everyone I have interacted with has been friendly and professional. The technicians who have come to my house have all been respectful and helpful. They listened to me and worked with me for the best solutions. I will definitely recommend them to others and use them for future plumbing needs.”

    Kimberlynd